For more information, please refer to our customer service page on returns here.
Can I return products?
With the exception of electronic books and subscriptions, you may return Eleven products within 14 days of receipt (right of withdrawal) without having to give reasons. Postage for returning products is for the customer’s account. The withdrawal period lapses 14 days after the day:
- on which the article is in your possession;
- if there are several articles in one order that are delivered separately, then after the day on which you received the last article.
You can exercise your right of withdrawal by contacting firstname.lastname@example.org for a returns form. Please state the invoice number, the title, the ISBN and the number of copies that you would like to return. If you have created an account, you will find the return form there under 'Orders and products'. You may only return the article if the article is complete, is in its original condition and in the producer’s packaging, insofar as this can reasonably be expected. Exercising your right of withdrawal does not negate any payment obligation that you may have. You will still have to pay within the stipulated period. If you have paid for the order in advance via iDEAL, we will deposit this credit amount as soon as possible. The amount will be in your account within a few days, and in any event within 30 days of processing the return.
If you placed the order via another bookshop or webshop, then you will have to process the return through this bookshop.
I have returned my order. When can I expect to get my money back?
Once we have received and accepted the return shipment, we will deposit the amount into your account as soon as possible. The amount will be in your account within a few days, and in any event within 30 days of processing the return.