Order and deliveries
For more information, please refer to our customer service page on ordering here.
What is the delivery time for physical books?
The Netherlands: 1 to 3 working days
European Union: 12 working days
Rest of the world: 21 working days
The delivery time for some books may be slightly longer. This will be stated on your order.
International delivery times vary from country to country and depend not only on the distance to the destination, but also on how long it takes the packages to be cleared and released by Customs in the destination country. However, delivery within the European Union generally occurs within approximately 12 business days after shipping and orders in the rest of the world usually arrive within 21 business days.
What is the delivery time for electronic products?
Electronic products are always delivered immediately. If this is not the case, then please contact us via info@elevenpub.com. We will attend to the issue as soon as possible.
How much is the postage?
In the Netherlands you pay no shipping costs for orders over € 50.00. For orders of less than 50 euros, the shipping costs are € 2.95.
Outside the Netherlands, postage is determined according to the weight of your order.
Import or customs duties
In non-EU countries, import or customs duties may be levied when the order arrives in the country of destination. These charges are for your account as the customer; the charges may vary from country to country. The customs authorities at the destination country calculate the amount owed. If you would like to know how much these duties are, please contact the customs services in the country in question.