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Rainey Consumer Online Dispute Resolution Pathways in Europe
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Paperback
November 2022 | ISBN 9789462363342 | 1st edition | 331 pages
97,50
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Consumer Online Dispute Resolution Pathways in Europe

Analysing the Standards for Access and Procedural Justice in Online Dispute Resolution Procedures

Editor(s): Daniel Rainey | Eleven
Consumer Online Dispute Resolution Pathways in Europe
Consumer Online Dispute Resolution Pathways in Europe
Consumer Online Dispute Resolution Pathways in Europe
Consumer Online Dispute Resolution Pathways in Europe
Paperback
November 2022 | ISBN 9789462363342 | 1st edition | 331 pages
97,50
Add to cart
E-book 
November 2022 | ISBN 9789400112025 | 1st edition | 331 pages
97,50
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DescriptionAuthor(s)Table of contents
Description

The field of consumer online dispute resolution is going through important developments throughout Europe. New ODR providers are entering the field and a growing number of ADR bodies are relying on digital technologies to resolve consumer complaints. Also, consumers are increasingly resorting to online platforms to achieve redress. ODR has the potential to increase consumers’ access to redress by taking the procedure online. At the same time, the quality of cODR procedures remains a challenge. For instance, transparency is difficult to achieve, especially when algorithmic software is used, and a fair procedure cannot always be safeguarded in text-based online procedures. The fundamental right of access to justice not only underscores the right to access a dispute resolution body to emulate an enjoyment of substantive rights, but also the right to a procedure that complies with fairness standards. This book explores what procedural standards must be in place to secure consumers’ access to fair ODR procedures in Europe, by way of a theoretical and empirical legal study.

This research is financed by the ERC research council.

Author(s)
Daniel Rainey
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Table of contents

Bekijk via onderstaande knop de inhoudsopgave.

 

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