Orders & leveringen

Follow these steps to place your order quickly and easily:

 Find the product you want to order and click on it. Then click on the green button “Add to my cart”.

1. A pop-up will appear where you can choose: click on “Go to cart” to checkout or “Continue shopping” to add more products.
2. In your cart, click on the pink button “Go to checkout”.
3. Log in with your account or create a new account if you don’t have one yet.
4. Enter your shipping address and click on “Confirm”.
5. Choose your payment method and check your order.
6. Click on the pink button “Place order” to complete your order.
7. You will receive a confirmation email once your order has been placed.

1. Do you see My account in the top right corner? Then you are logged in. Do you see Login in the button? Then you must first log in.
2. Click on the pink button with My account in the top right corner.
3. Click on the black button Add address under the heading Addresses.
4. Do you have multiple addresses here? Then you can check which address should become the delivery address (and billing address). Is the correct address not among them? Then you can add or change an address.
5. To change a delivery address, click on the black button Change.
6. Change your address details and click on the black button Confirm. You have now successfully changed your address.

Please note: orders placed before you changed your address details will still be sent to the old address.

For orders with a value of €20 or more, shipping within the Netherlands is free. For orders with a lower order value, shipping costs are €2.99.

 For orders abroad (including Belgium), we use the rates of PostNL and DHL. For subsequent deliveries outside the Netherlands, shipping costs are charged separately.

 Do you have any questions? Please contact our customer service. On working days, we can be reached by telephone from 9:00 to 17:00 on 088 030 1000 or by email at klantenservice@boom.nl.

We offer the following volume discounts. The discounts are calculated automatically. You will see this in your shopping cart. This discount does not apply to titles from other publishers and DISK.

10-29 copies per title: 5% discount

30-99 copies per title: 10% discount

100-199 copies per title: 15% discount

200 or more copies per title: in consultation.

Please contact our customer service via klantenservice@boom.nl.

The qualification requirements apply to training material developed by Stichting Lezen en Schrijven.

To guarantee the quality of training for volunteers, there are qualification requirements for training material. This means that the material may only be purchased and used by trainers who are qualified by Stichting Lezen en Schrijven. After placing the order, we check this. That is why it is important that you provide the name of the trainer.

Reviews on the Boom publishers websites are intended to share with other customers how you experienced an item. After purchase, we will send you an email asking if you want to review the purchase. Do you want to write a review? Great!

When can you post a review?

1. You purchased the item via Boom publishers;
2. Your opinion relates to your purchase;
3. You do not use inappropriate language (for example, but not limited to: swear words, discriminatory, racist or terrorist statements, diseases or corruptions);
4. Your review does not contain links to other websites;
5. Your review does not contain commercial content and/or a commercial purpose.

When do we remove reviews?

Boom publishers can reject a review without notice immediately after it has been written or remove it afterwards. This can happen in the following cases, among others:

If one or more conditions have not been met or Boom publishers has a reasonable suspicion of this.

If the review concerns product information that was incorrect at the time of purchase, but has since been adjusted. To prevent customers from getting confused, we can choose to delete the review.

When the automatic check detects a deviating pattern, and we therefore have reason to assume that the review is fake.

A negative experience is never a reason to reject or delete a review. If the review meets the conditions, it will be posted online. No matter how negative or positive it is.

If a review meets the above conditions, it will be posted within two working days.

Boom never posts paid reviews.

From March 2023, customers can only write a review about items that they have purchased through Boom publishers. This way we can be sure that reviews have been written by experts. We do this by inviting buyers of a product by email to write a review about something they have purchased.

 At the moment, you cannot edit or delete your own review. Do you want to delete a review that you have written yourself? Then contact our customer service. At the moment, we only allow reviews that are written in Dutch.

All prices used by Boom publishers are displayed including VAT in the webshop as standard.

For deliveries outside the Netherlands, but within the European Union, we do not charge VAT if you provide a valid VAT number with your order.

For deliveries outside the European Union, no VAT is charged for private and business customers.

You can choose from various payment methods:

• IDeal
• Mastercard
• Visa
• Maestro
• Riverty
• Bancontact
• Invoice (Only possible as a NT2 teacher or a company/institution established in the Netherlands or Belgium. Costs: € 1.95)

Titles that are not in stock cannot be paid for online. You will receive an invoice from us by e-mail. You must transfer the purchase amount within 14 days of receiving the items.

We offer the option to pay afterwards with the Riverty payment method for private individuals or by invoice for business customers.

Riverty

If you choose to pay by invoice, you must transfer this within 14 days of receiving the items. You can transfer the amount by using the payment link in the email, via myRiverty web portal or via the Riverty app.

Invoice

Business customers will receive an invoice from us by email. You must transfer the purchase amount within 14 days of receiving the items. Only possible within the Netherlands. Additional costs € 1.95.

When you place an order, Riverty runs a quick check on a number of factors. These include your personal details, the order amount, the webshop you're ordering from, and more.

If you receive a message saying that your payment has failed or was declined, it means that unfortunately Riverty is not processing your payment. In that case, please choose a different payment method.

All prices and rates used by Boom publishers for deliveries within the Netherlands include VAT. The prices and rates used for deliveries to other countries within the European Union include VAT as standard. For deliveries to other countries within the European Union, we do not charge VAT if you provide a valid VAT number with your order. No VAT is charged for deliveries outside the European Union.

 Outside the EU, any import or customs duties may be charged when the order arrives in the country of destination. As a customer, you are responsible for these costs, which may vary from country to country. The amount of this amount is calculated by the customs of the country where the order is delivered. If you want to know to what extent you have to pay these duties, you can contact the customs of the country in question.

The expected delivery time in the Netherlands is 1-4 working days.

The expected delivery time within the European Union is 7 working days.

The expected delivery time worldwide is on average 5-20 working days.

Orders within the Netherlands are delivered by PostNL or DHL.and orders outside the Netherlands are also delivered by PostNL or DHL.

You can track your order using the track & trace code that you receive by email. You can also find the code in your account.

1. Do you see the pink button “My account” in the top right corner? Then you are logged in. Do you see “Log in”? Then log in first.
2. Click on “My account” and scroll down to the heading Orders. Here you will see an overview of your order history and under Status you will find your track & trace code.
3. Click on the pink link “Track order” to track your order at PostNL or DHL.

Orders within the Netherlands are delivered by PostNL or DHL.

Orders abroad are also delivered by PostNL or DHL.

It is not possible to choose the delivery service.

In the unlikely event that delivery cannot be made on the first attempt, a second attempt will be made the following day. If you are not at home on the second attempt, they will try to deliver to your neighbors. If this is not possible, the parcel can be collected from the nearest collection point. The delivery service will inform you of the location of the pickup location.

Outside the EU, import or customs duties may be charged when the order arrives in the country of destination. These costs vary per country. You are responsible for these costs yourself.

The amount of this amount is calculated by the customs of the country where the order is delivered. If you want to know to what extent you have to pay these duties, you should contact the customs of the country in question.

Boom offers many products in digital format as well, such as licenses for online learning environments and e-books. In such cases, you will usually receive your order by email within a few hours.

Haven’t received your order? First, make sure to check your spam folder. If the email with your digital product isn’t there either, please contact our customer service.

Alle door Boom uitgevers gehanteerde prijzen worden standaard inclusief btw weergegeven in de webshop. Bij leveringen buiten Nederland, maar binnen de Europese Unie brengen wij geen btw in rekening wanneer je bij je bestelling een geldig btw-nummer opgeeft.

Voor leveringen buiten de Europese Unie wordt voor particuliere én zakelijke klanten geen btw in rekening gebracht.

Are you not satisfied with your order and would like to return it (in part)? You can easily do so via ‘Register Return’ in your order summary or through the order confirmation email.

Please note: the right of withdrawal does not apply to digital products and POD titles (Print on Demand).

The return shipping costs will not be reimbursed. Returns are at the buyer's risk. This means that we are not liable for damage or loss of returned items. Therefore, always ask the post office for a tracking code and keep it safe.

A return shipment must meet the following conditions:

• You can return an item within 14 days. The period starts on the day after receiving your order. If you have ordered multiple items at once, you can return them up to 14 days after you have received the last item;
• You can return the item directly within this period, but you can also inform us within the stated period that you want to cancel the agreement. You can do this by sending us the model cancellation form within the cancellation period, but you are not obliged to do so. After you have registered a return in this way, you have another 14 days to return the products;
• The item must be returned in the original condition and in the original packaging if reasonably possible. If you return the item damaged, we will charge you the costs for this, if the reduction in value is due to you having gone too far in assessing the product. We therefore advise you to keep the supplied accessories with your order;
• You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Once we have received your return in good order, we aim to refund the money within 2 weeks. If you have not received the purchase amount after 2 weeks, please contact our customer service via klantenservice@boom.nl. We advise you to keep the order number at hand so that we can help you faster.

Digital products or products with a unique access code for an online product cannot be cancelled or returned. When ordering a digital product, you waive your right of withdrawal.

All items you buy from us come with a legal guarantee. This means that an item must be in good condition upon delivery and must function properly under normal use. If you receive an item that is not in good condition, we will offer you a suitable solution as soon as possible. Depending on the item, we will do this by replacing or refunding.

 Did you receive a damaged or defective product? Please contact our customer service. On working days, we can be reached by telephone from 9:00 to 17:00 on 088 030 1000 or by email at klantenservice@boom.nl.

Below you’ll find our return address.

However, we recommend not sending products directly to this address. Instead, please register your return first via the ‘Register Return’ option in your order overview or through the order confirmation email.

Registering your return in advance allows us to process your request more quickly and carefully.

Return address:

Boom Uitgevers

Postbus 15970

1001 NL Amsterdam

Once an order has been placed, it usually cannot be cancelled. If it has already been handed over to our distributor, cancellation is no longer possible.

In some cases, however, there may still be an option. Please contact our customer service directly via 088 0301000 or klantenservice@boom.nl.